Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Email address used for sign-in and communication.
• Order Information: Name, email, company name, wake word preferences, language, use case description, and special requirements.
• Usage Data: Basic analytics about how you interact with our website (pages visited, features used).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your wake word model orders
• Communicate with you about your orders and account
• Provide access to model testing via your dashboard
• Improve our services and training processes
• Send service-related emails (order updates, account notifications)

3. Data Storage

Your account data is stored in a secure database hosted on our infrastructure providers. Order information is tracked in our internal systems. We use industry-standard security measures to protect your data.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: Third-party services that help us operate (hosting, email delivery, payment processing).
• Legal Requirements: When required by law or to protect our rights.

5. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.

6. Data Retention

We retain your account information for as long as your account is active. Order data is retained for business record-keeping purposes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@custom-espsr.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at support@custom-espsr.com.